Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the typical shipping timeframe for large furniture items?
Standard delivery for large items usually takes 7-14 business days. You will receive a tracking number and a call from our white-glove delivery partner to schedule a specific arrival window.
Do you offer assembly services for your products?
Yes, we offer 'White Glove Delivery & Assembly' at checkout for an additional fee. This includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for furniture?
We offer a 30-day return policy on most items. Products must be in their original condition and packaging. Please note that a 15% restocking fee and return shipping costs may apply.
Are your wood products made from sustainable materials?
HomePlus Furniture is committed to sustainability. Over 80% of our wood collections are crafted from FSC-certified timber or reclaimed wood sources to ensure environmental responsibility.
What kind of warranty comes with my purchase?
All our furniture comes with a standard 1-year limited warranty covering manufacturing defects. We also offer extended protection plans for accidental stains, tears, or structural damage.
Can I request fabric swatches before I buy a sofa?
Absolutely! You can order up to five fabric swatches for free through our website to ensure the color and texture are perfect for your space before committing to a purchase.